The tenancy agreement makes clear which repairs are the responsibility of West Herts Homes, and which repairs are the responsibility of the tenant. In practice, West Herts Homes is responsible for carrying out most repairs and, where this is so, each repair order is given a priority rating – Emergency, Urgent, or Routine.
We expect tenants to take care of their property and, where a property has shared facilities, to work in partnership with other tenants to keep those shared facilities in good condition and free from hazards.
We aim to organise work in a way that provides best value for money, so some works we will carry out on a cyclical basis (like external decoration); some works we will do as part of a programme (replacing window frames, etc. to more than one property); and other works we will do in response to requests for repairs.
West Herts Homes will usually only carry out repairs on weekdays, Monday to Friday, within normal office hours.
For emergency repairs only, outside office hours, call 0300 500 6262. This is a call centre run by Catalyst Housing Group.
If you think something in your home needs to be repaired, pleae contact us, giving as much detail as possible of the work required and your contact details – and let us know when you will be available to allow access. This can be sent via post, telephone, or email.