Paying Rent

One of your main obligations as a tenant is to pay your rent and other charges when due.

Your rent is payable in advance weekly as stated in your tenancy agreement.

You must make sure that your rent account is in credit and does not go into debt (we call this “in arrears”). You need to have a clear rent account even if you receive Housing Benefit.

If you receive Housing Benefit, it is paid 4 weeks ‘in arrears’. This means that West Herts Homes only receives your Housing Benefit 4 weeks after you have been living in the property.

If you receive a housing payment from Universal Credit, it is paid monthly in arrears. It is your responsibility to make sure you pay your rent and other housing costs to your West Herts Homes in full.

How to pay your rent

Standing Order

This is the most convenient way to pay your rent or service charge.          

Payments by standing order can be set up weekly, fortnightly, or monthly on a date to suit you. Unlike direct debits you will need to let your bank or building society know when your payments change.

Your bank or building society will need the following information:

Account name: West Herts Homes Limited

Bank name and address: Lloyds Bank TSB, Regent Street, Chelmsford CM1 1JS

Sort Code: 30-93-68

Account number: 21650968

For the reference number please quote your tenancy number in the box titled bank account to be credited i.e. 15UL-JB.

Allpay  

New tenants: You will be provided with an Allpay card when you become a tenant with West Herts Homes. 

Current tenants: To obtain an Allpay card, please contact West Herts Homes office on 01442 244484.

Allpay Payment Options

We now have another way for you to pay your rent using

your Allpay details via an automated telephone line.

New tenants: You will be provided with an Allpay card when

you become a tenant with West Herts Homes.

Current tenants: To obtain an Allpay card, please contact

West Herts Homes office on 01442 244484.

You can pay at a Post Office or any outlet displaying the PayPoint logo.

The telephone payment line enables you to make secure payments from a landline or mobile ‘phone, 24 hours a day, 7 days a week.

How to use the Allpay Automated Payment System

You can call the Allpay telephone line on 0330 041 6497 *please see below

1.When your call is connected, it will say you are being connected to Allpay

2.You will then hear a message asking you to use your telephone keypad to enter your PRN (payment reference number, see below ) – this is the long number on your Allpay card

 

3.You will then be informed that you are now ready to pay West Herts Homes

4.You will be asked to enter the amount you would like to pay

5.You will be asked to enter your debit/credit card details into the telephone keypad

6.At the end of the call, you will be given an authority code to confirm the payment. This is your proof of payment so please do write that number down. You will need to provide us with this number to enable us to identify a payment you may have made.

What if I have problems using the automated system ?

The automated system will divert the call through to the Allpay call centre where a member of staff will help you make the payment if any details are entered incorrectly. Connecting to the call centre may take longer than normal due to the Covid 19 issues. 

*Please note: Calls are charged at the same rate as normal landlines starting with “01” or “02”, whether you call from a landline or a mobile.  If your phone tariff offers inclusive calls to landline numbers, calls to numbers starting “03” will be included on the same.